Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay through GoDaddy Payments. All transactions are encrypted and secure.

Question 2

Can I change or cancel my order after placing it?

Accepted Answer

We begin processing orders quickly, so changes and cancellations must be requested within 2 hours of placing your order. Please contact us immediately at support@rootedandrisingus.com with your order number. Once an order has entered fulfillment, we are unable to make changes.

Question 3

Will I receive an order confirmation?

Accepted Answer

Yes — you'll receive an email confirmation immediately after placing your order. If you don't see it within a few minutes, check your spam folder or contact us and we'll resend it.

Question 4

Do you offer discount codes or promotions?

Accepted Answer

Yes! Follow us on Instagram @rootedandrising and subscribe to our email list to be the first to know about sales, new arrivals, and exclusive promotions. Discount codes can be applied at checkout.

Question 5

How long does shipping take?

Accepted Answer

Standard shipping typically takes 5–7 business days after fulfillment. Expedited options (2–3 business days) are available at checkout. Please allow 1–3 business days for order processing before shipment.

Question 6

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. We are working on expanding international shipping — follow us on social media for updates.

Question 7

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use that number on the carrier's website (USPS, UPS, or FedEx depending on your location) to track your package in real time.

Question 8

What if my package is lost or damaged in transit?

Accepted Answer

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@rootedandrisingus.com with your order number and photos of any damage. We'll make it right.

Question 9

What is your return policy?

Accepted Answer

We accept returns on unworn, unwashed items in original condition within 30 days of delivery. Items must have original tags attached. Sale items and custom/personalized orders are final sale and cannot be returned.

Question 10

How do I start a return or exchange?

Accepted Answer

Email us at support@rootedandrisingus.com with your order number and reason for return. We'll send you a return authorization and instructions. Once we receive and inspect the item, your refund or exchange will be processed within 5–7 business days.

Question 11

Who pays for return shipping?

Accepted Answer

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

Question 12

Can I exchange for a different size?

Accepted Answer

Yes — size exchanges are welcome within 30 days of delivery on unworn, unwashed items. If the size you need is in stock, we'll ship it out as soon as we receive your return. If it's out of stock, we'll issue store credit.

Question 13

How do your apparel items fit?

Accepted Answer

Our Classic Tees run true to size with a relaxed, unisex fit. Our Hoodies are slightly oversized for a cozy feel — if you prefer a fitted look, size down. Detailed size charts are available on each product page.

Question 14

How should I care for my apparel?

Accepted Answer

Machine wash cold, inside out, with like colors. Tumble dry low or hang dry. Do not bleach. Washing inside out and using cold water helps preserve the print and fabric quality for years to come.

Question 15

Are your journals and prints made in the USA?

Accepted Answer

Yes — our journals, framed prints, and canvas prints are all produced domestically. We are committed to quality manufacturing and supporting American makers wherever possible.

Question 16

Are the tumblers dishwasher safe?

Accepted Answer

We recommend hand washing your Rising Gold Tumbler to preserve the finish and print quality. The tumbler is double-wall insulated and will keep drinks hot for 6 hours and cold for 12 hours.

Question 17

What is the minimum order for wholesale?

Accepted Answer

Wholesale orders start at 12 units per SKU. Tiered pricing is available based on volume. To get started, fill out our wholesale inquiry form and we'll be in touch within 2 business days.

Question 18

Can I get custom branding on your products?

Accepted Answer

Absolutely. We offer custom branding on apparel, drinkware, and journals for events, organizations, churches, and corporate gifting. Minimum order for custom work is 24 units. Submit an inquiry through our Wholesale & Custom Orders page to get started.

Question 19

How long does a custom order take?

Accepted Answer

Custom order timelines vary based on quantity and complexity, but typically range from 2–4 weeks from design approval to delivery. Rush options may be available — mention your timeline in your inquiry and we'll do our best to accommodate.

Question 20

Do you offer samples before a large custom order?

Accepted Answer

Yes — sample orders are available for custom projects. Sample costs are credited toward your full order if you proceed. Contact us through the Wholesale & Custom Orders page to discuss your project.

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